Refund Policy

Last updated: November 14, 2025

At Tanan Excursions, we aim to provide clear and fair refund conditions for all our customers. This Refund Policy explains how cancellations, refunds, and payments are handled for bookings made online or in person.

By booking any of our services, you agree to this Refund Policy.

1. Payment Methods

We accept the following payment methods:

• Online payments via secure platforms such as Stripe or PayPal

• In-person payments, including cash or other agreed methods at the time of the excursion

All payments must be completed as agreed at the time of booking.

2. Customer Cancellations

Online Payments

• Cancellations made 48 hours or more before the scheduled excursion date are eligible for a full refund.

• Cancellations made less than 48 hours before the excursion are non-refundable, unless otherwise stated.

• No refunds are issued for no-shows.

In-Person Payments

• If payment is made in person and the booking is cancelled 48 hours or more in advance, no payment will be required.

• If cancellation occurs less than 48 hours before the excursion or in case of a no-show, Tanan Excursions reserves the right to charge a cancellation fee or request partial payment.

3. Company Cancellations

If Tanan Excursions cancels an excursion due to weather conditions, safety concerns, technical issues, or other circumstances beyond our control:

• Customers who paid online will receive a full refund, or may choose to reschedule.

• Customers who planned to pay in person will not be charged.

4. Changes and Rescheduling

We understand that travel plans may change. When possible, we allow customers to:

• Reschedule their excursion to a different date (subject to availability)

• Modify booking details by contacting us in advance

Rescheduling requests made less than 48 hours before the excursion are subject to approval and availability.

5. Refund Processing Time

• Approved refunds for online payments are processed through the original payment method.

• Refund processing time depends on your payment provider and may take 5–10 business days.

• Any transaction or service fees charged by payment providers are non-refundable.

6. Non-Refundable Situations

Refunds will not be issued for:

• No-shows or late arrivals

• Customer cancellation outside the allowed refund period

• Tours interrupted due to customer behavior, failure to follow safety instructions, or personal reasons

7. Contact Us

For cancellation requests, refund questions, or booking changes, please contact us:

• Email: tananexcursions@gmail.com

• Phone / WhatsApp: +212 626 887 770

• Location: Agadir, Morocco

This Refund Policy applies exclusively to Tanan Excursions and is designed to ensure transparency and fairness for both our customers and our operations.